Refund policy

Proof Requirement

To process your refund request quickly, we require a short video recorded during the unboxing of the product clearly showing the issue or defect. This helps us verify the problem and resolve your request faster.

Once the issue is verified by our support team, your refund will be processed promptly.

Non-Eligible Refunds

Refunds will not be issued in the following situations:

  • The product has already been shipped or delivered successfully.

  • Change of mind after placing the order.

  • Incorrect usage or mishandling of the product.

  • The product is no longer needed.

  • The product works correctly but cannot be used due to incorrect installation, personal setup, or environmental limitations.

How to Request a Refund

To request a refund, please contact our support team by email.

Send an email to:
help.westwardbuckles@gmail.com

Include the following details:

  • Your Order Number

  • A video clearly showing the issue with the product

Our support team will review your request and respond as soon as possible.

Refund Method

Approved refunds will be issued to the original payment method used during checkout.
If applicable, shipping charges will also be refunded.

Cancellation Policy

Order Cancellation

Orders can be cancelled within 12 hours of placing the order.

After this time, the order may already be processed or prepared for shipment, and cancellation may no longer be possible.

How to Cancel an Order

To request an order cancellation, please contact us immediately at:

help.westwardbuckles@gmail.com

Include your Order Number in the email so our support team can assist you quickly.